The hard drive arrived yesterday. It was fitted for the secondary drive spot. WTF? So I had to exchange parts to get it into the primary spot.And for the umpteenth time, I launched the operating system installation, only to see it fail, as it always does.
More time on the phone, repeating my story, up the chain. I'm getting better at line jumping...
I reported my problem unresolved. Dell is sending another hard drive, this time imaged with all of the software I purchased when I bought the thing. Suj (the Dell operator) had the near-misfortune of suggesting "if THAT drive doesn't work, it is a motherboard issue."
You can marvel over how calm I remained at her suggestion. Thank you Brandon.
Tomorrow I'll see the DHL guy for the third time this week.
5 comments:
At this rate it's too bad your DHL guy isn't some cute chick!
I think Syd had the best suggestion- let her use the shotgun on the damn thing!
oh- and seeing as how she is ordained- she could also give it last rites!
The offer still stands.
I bought a new hard drive today for my laptop as the software corruptions on my old one are just making me too crazy and offloading all my files would be too time consumptive. So I'm making the old one an external drive to access my files and using the new one to restore all my original OEM settings to factory so my hardware will all work. I'll be back to let you know how it turned out...
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