Here it is in a nutshell. The hard drive crashed. Paid $600 for a successful stage II data recovery. BUT, Windows Vista will not install on the fucker with the replacement hard drive. Geek Squad tried everything (so they say). Sent it to Dell to determine if the problem was hardware related. They sent is back indicating no hardware problem had been found. Dell never tried to re-load Vista, even though I clearly stated that was my problem. So after SEVEN calls to different parts of Dell's vast enterprise this morning, I was walked through the process, AGAIN, with the same fucking result. The installation gets only so far, and then NOTHING.
AR, if after all this fucking bullshit it comes down to the CD-DVD Dell sent, then I'll REALLY go ballistic. I could have saved about $2000 and three dozen FUCK YOUs.
Rajni_184165 Kim, as I can see from the records you have contacted us for the same issue many times before. I would suggest you to contact best buy as it seems that the hard drive is not compatible with the system and we would like to arrange a call back for you to ensure the issue is completely resolved. Would that be fine?
12:44:32 PM Customer Then why the fuck didn't DELL fix that when I sent the piece of shit to them? What the fuck did they charge me $500 for?
Well at least you got something out of them. I'm honestly surprised you've had this much trouble with them. We've had nothing but good results from their tech support for my computer, which has been something of a lemon from day one. My next computer will be a Mac, but Fran's will probably be another Dell.
Sassafras, my back-up computer is a Dell, and it is a work horse. She's been good to me. And for whatever reason, I've had Dells at my jobs. And they've held up to my use. This newest one has been the exception.
Dell returned my laptop, $500.00 later, and didn't do a fucking thing to fix it. 
20 comments:
ugh...another reason I'm not going to buy a Dell.
Oh.my.God.
Did you put it on your credit card? Can you dispute the charges since it's not fixed?
At this point, is it worth it to start looking for a new laptop?
whats wrong with it?
i have gotten about a dozen of dells over the last 5 years or so for different reasons and have always been very happy.
ask me about toshiba tho....retards.
What is wrong with it? I am a Dell certified tech (which is like a monkey with a stick), but can only get parts for University crap...
$500 is insane for PC repair (or disrepair)...the only thing worth that much is data recovery...
Here it is in a nutshell. The hard drive crashed. Paid $600 for a successful stage II data recovery. BUT, Windows Vista will not install on the fucker with the replacement hard drive. Geek Squad tried everything (so they say). Sent it to Dell to determine if the problem was hardware related. They sent is back indicating no hardware problem had been found. Dell never tried to re-load Vista, even though I clearly stated that was my problem. So after SEVEN calls to different parts of Dell's vast enterprise this morning, I was walked through the process, AGAIN, with the same fucking result. The installation gets only so far, and then NOTHING.
I am about to go postal.
have u determined if its ur disc that is the problem? has it installed on this puter before? do u have access to a different disc to try?
aaarrrgggghhhh! Ick.
I would be hot too.
AR, if after all this fucking bullshit it comes down to the CD-DVD Dell sent, then I'll REALLY go ballistic. I could have saved about $2000 and three dozen FUCK YOUs.
Oy, Vista. Why do you want that POS anyway?
Are you trying to install with a "System Restore" disc, or an actual, full-version Vista disc?
Regardless, I'd be pissed at Dell too.
Email me if you want some ass-istance.
Why Vista? Because I didn't have a choice. Thank you for fucking me up the ass Bill Gates.
Mac
Mac
Mac
Mac
with a partition that runs XP with no problems at all
Mac
Mac
Mac
Jesus Christ. Like a Mac is going to help me now.
This has pretty much been my morning....
Rajni_184165
Kim, as I can see from the records you have contacted us for the same issue many times before. I would suggest you to contact best buy as it seems that the hard drive is not compatible with the system and we would like to arrange a call back for you to ensure the issue is completely resolved. Would that be fine?
12:44:32 PM Customer
Then why the fuck didn't DELL fix that when I sent the piece of shit to them? What the fuck did they charge me $500 for?
And so on.
This is why I don't own guns.
Now the NINTH person I've spoken to today is telling me Best Buy sold me a faulty hard drive, that it is incompatible with their system.
HELLO! The "faulty part" was NEVER detected by their so-called technicians when it was sent to their lab.
did the old hard drive that went to the shithouse have vista also?
can u use the vista disc u have to try to install on a different puter? just to rule out disc error.
want me to shut up and leave u alone?
I'm on the way with a 12 gauge. We won't fix the fucker, but we're gonna feel better afterward. Trust me.
OMG, I'd be soooo pissed off, too.
Six hours, 11 phone calls and four chat sessions later, Dell is refunding $300 and sending a new hard drive.
FUCKERS.
Well at least you got something out of them. I'm honestly surprised you've had this much trouble with them. We've had nothing but good results from their tech support for my computer, which has been something of a lemon from day one. My next computer will be a Mac, but Fran's will probably be another Dell.
Sassafras, my back-up computer is a Dell, and it is a work horse. She's been good to me. And for whatever reason, I've had Dells at my jobs. And they've held up to my use. This newest one has been the exception.
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